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Ensure curly brackets surround all pre-defined fields.

You will only see documents that are a Mail Merge Template (Word) file type.

To verify that your Mail Merge document is added to your Document Library properly, you can open the Filter Document Library drop-down, select Mail Merge Template (Word), then click Show.

When adding the Mail Merge document to your Document Library, ensure that Mail Merge Template (Word) is selected in the Select the type of document you want to import drop-down.

Ensure that the Microsoft Word document you are using is compatible with Microsoft Word 2007 or above, or you save the document as a.For more information on setting up a Mail Merge document, view our Setup Mail Merge Document article. Follow this article for some helpful troubleshooting steps to ensure your Mail Merge document works as expected. While using VanillaSoft's Mail Merge feature, you may notice that some or all fields are not populating.